Q. What operating systems will the CAD Zone products run under?

A. All of the CAD Zone programs run under Windows 2000, Windows NT 4.0, Windows XP, Vista 32/64, and Windows 7 32/64 operating systems.

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Q. What are the system requirements for the programs?

A. A Pentium PC (or better) with Windows 2000, Windows NT 4.0, Windows XP, Vista 32/64, and Windows 7 32/64. Additional hardware requirements include a VGA Monitor, a VGA graphics card and a Windows compatible mouse. 128 MB of extended memory and 500Mb of hard disk space are required to run the program.

Q. Can the CAD Zone's products be run on a network?

A. Your diagrams may be saved to a common network drive so everyone has access to them. However CAD Zone diagram programs are not meant to be run on a network, and to do so violates the program's licensing agreement. By law, you must purchase one copy per PC you will be installing it on. The CAD Zone does offer a very generous price discount for multiple copy purchases of all of our programs. Please contact a sales representative at The CAD Zone for any of your purchasing questions.

Q. Is a Demo disk or Evaluation copy of the program available?

A. Rather than offering a Demo Disk (which are little more than slide shows or a slick marketing tool showing only the best features of the program) The CAD Zone offers the entire program, including all the training tools, on a 30-day evaluation basis. Every evaluation copy includes the same materials found in a complete purchased product including: the software, a complete User's Manual with illustrated tutorials, and free technical support. This allows you to find out for yourself, risk-free how the program will work for you and your department. The evaluation copy of the program allows you to open and save a diagram for 10 sessions. After the tenth session the program reverts back to a "no-save" evaluation version. Only the Save feature is deactivated in evaluation mode, all the other commands can still be used.

Q. How do I get a free 30-day evaluation copy of the program?

A. Just follow this link to our electronic evaluation request form or call one of our sales representatives at (800) 641-9077 and request a copy. You will have a full 10 full evaluation sessions once you load the program.

A. We can accommodate your request for purchase several ways. The fastest way is to call us toll free at (800) 641-9077 between 8 am and 5 PM PST and place an order by phone. You may also FAX your order to (503) 641-9077 or E-mail a request to info@cadzone.com. Orders and payments can also be mailed to:

The CAD Zone, Inc
4790 SW Watson
Beaverton, OR 97005

The CAD Zone accepts several forms of payment including: Visa, MasterCard, American Express, Military IMPACT cards, and purchase orders with net 15-day terms.

A. Free technical support is offered on any of our products that are purchased. No extra or annual fee is required to receive this service. Simply call one of our Technical Support staff at (503) 641-0334. You may also contact us by E-mail at info@cadzone.com or see if your question is contained on our Technical Support pages "Most Common Questions Forum".

A. Previous version files will load in the new Version 8.0 without any conversion process. To load previous version drawing files:

Select the Open command from the File pull-down menu.
On the Open Dialog box click the down arrow on the "files of type" field, and choose the desired file type from the drop-down menu. (ex: Prev CAD Zone (DW2).
Navigate to the folder where your previous diagrams are located and select the desired .DW2 file.
Once the drawing loads, select "Save As" from the File Pull-down menu and re-save the drawing as a Version 8 .CZD file.

A. CAD files such as AutoCAD .DWG, .DXF, Generic CADD .GCD, .RAW and ASCII files will load into the new Version 8.0 without any conversion process. To import drawing files from other CAD programs:

Select the Open command from the File pull-down menu.
On the Open Dialog box click the down arrow on the "files of type" field, and choose the file type from the list displayed on the drop-down menu.
Navigate to where the file to be imported is located, select the desired file, and click the open button.
Once the drawing loads, select "Save As" from the File Pull-down menu and re-save the drawing as a Version 8 .CZD file.

A. You need to set the file extensions in Windows to read hidden file extensions.

Right-mouse click the Start button and select Explore from the pop-up menu.
When the Program Screen appears, select the Tools Pull-down menu and choose the "Folder Options" feature.
When the Folder Options dialog box appears, select the View tab and look in the Advanced Settings window.

Set the following options in the Advance Settings window:

Checkmark the "Display the full path in title bar" option.
Under "Hidden Files" click the "Show all files" radial button.
Make sure that the "Hide file extensions for known file types" is un-checked.
Click the Apply button on the Folder Options dialog box and close it down.
Next, open the diagram Program and select the Open command from the File pull-down menu.
Choose the File of Type for the file that you are loading.
Navigate to the directory where your drawing file is being stored and click on the desired file name.
Click the Open button on the File Open dialog box to load the drawing into the Diagram program.

A. Once you select the Save As command and save a drawing as a .CZD, Version 8.0 automatically makes a backup copy of your file every 5 minutes. If your program crashes, and you lose a diagram that you have been working on, you can load up the .BAK (backup) file and rescue your work.

To load up a backup file:

Select the Open command from the File pull-down menu.
Click the down arrow on the "files of type" field, and choose the .BAK extension from the drop-down menu.
Navigate to the folder where your .CZD file was saved to and select your file with the .BAK extension (example: test.bak).
Once the diagram loads, select "Save As" from the File Pull-down menu and re-save the drawing as a .CZD file.

A. Make sure that you have the most recent printer drivers loaded from your printer manufacturer. Many times outdated drivers are the reason behind strange print outputs. Refer to the Links page for direct links to some of the most popular Printer's web sites.

Once the newest printer drivers are loaded into your system, open a drawing and select the Print command from the File pull-down menu.

On the Print dialog box checkmark the "Text rotate adjust" option, located in the lower left-hand corner of the dialog box.

Print the Diagram. The text should now print at the correct rotation.

A. You may be trying to import AutoCAD R14 or 2000 files into an earlier version of The Diagram Program. Earlier releases of The Diagram Program only read AutoCAD R13 (or lower ) in .DXF file format.

You will need to upgrade to the new Version 8.0 of the Diagram Program. Version 8.0 supports all AutoCAD .DXF and .DWG file formats up to AutoCAD Release 2000. Call (800) 641-9077 to upgrade to the new version 8.0 of The Diagram Program to fix this problem. Upgrade copies are available at a reduced price for existing CAD Zone customers.

A. Yes! Version 8.0 of the Diagram Program includes a PDF Writer option that can be installed when you install the program from the installation CD-ROM. With the PDF option installed load the diagram that you wish to convert to PDF on the screen:

Select the Print command from the File pull-down menu.
On the Print dialog box click the Setup button.
Choose the Acrobat PDF Writer driver from the Name field drop-down menu and click the OK button.
The set-up dialog closes and returns you to the Print dialog box. Make sure the drawing is centered on the page and make any adjustments to the print preview that you want (orientation, etc)
Double-check the Printer/Page size field at the very top of the Dialog Box to verify that the PDF Writer is selected.
If the PDF writer is selected, click the Print button. Click the Yes button on the Verification dialog box that appears taking note of the file path where the PDF will be saved.
Click the Save button on the Save PDF as File dialog box. If you would like you can change the file path and file name in this dialog before saving the file.
Locate the saved PDF and load it up in the desired viewer.

A. Yes! Use the Import Images command found on the File pull-down menu. It will allow you to import digital images in .BMP, .JPG, or .WMF formats.

To import an image:

Choose the Import Images command from the File pull-down menu.
Click (or snap) to place two diagonal points in the diagram where you want to place the image.
A dialog box appears that allows you to select the desired image file. Using standard Windows methods, select the proper drive and folder, and then select the desired image file.
The image is inserted into the diagram at the location specified earlier.

Once the image is loaded it can be printed out along with the rest of the diagram or you can trace over the top of it using the various drawing commands in the program.

Refer to the "Experts Corner" documents located in your Learning Center (found on the Help menu) for additional documents dealing with digital and scanned images.

A. We have several different training options available for you. There is a list of certified Cad Zone trainers found on our website at this link:

http://www.cadzone.com/training.htm

You may be able to find someone in your area that can save you some travel time.

Another option is our on-line training campus. If you have access to a high-speed
Internet connection you will be able to attend an instructor led Internet training class. Pricing for the Internet training sessions are:

$65 for a 1-hour class
$100 for a 2-hour class
$200 for a 4-hour class, split into 2 - 2 hour sessions.

We also offer training at The CAD Zone's location in Beaverton, Oregon. Refer to our events calendar for regularly scheduled classes and costs. You will have at least six hours of personal training from one of The CAD Zone's Training Staff, including plenty of hands-on practice in the program.

A. Close the diagram program and open your Windows Explorer (My Computer).

Navigate to the diagram programs symbol directory and delete the Images folder for the category of symbols that is corrupted. For example, if the symbol group in Crime Zone for the Home-Tables were corrupted, then you would navigate to the C:\Program Files\CAD Zone\Crime Zone 8\Symbols 02_Crime\02_Home\01_Tables folder and delete the Images folder.

Restart Crash Zone or Crime Zone and have them open the symbols group that has problems.  It should regenerate the Images Folder and build new Images for each Symbol.

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